Smart City, but is everything under control?

By Garima Prasher

BSCL’s integrated command and control center is expected to be ready by August. The latest is that it will take another month to go live. The Integrated Command and Control Center (ICCC) of Bengaluru Smart City Limited (BSCL) is yet to start operation. The center, which should bring 14 different departments under one roof, is expected to be operational in August.

As societal woes pile up on several Smart City roads and residents complain about the lack of an official channel to file complaints, BSCL officials say it will be another month before the center goes live.

“ICCC will be launched soon. We are waiting for the arrival of a few devices, which caused the delay. We are also upgrading BBMP’s call center by adding new infrastructure and technology. However, every other aspect has been completed and we are on the brink of reaching the launch stage,” a BSCL official said.

Smart City is currently convening a public participation meeting to enhance the ICCC experience once it goes live. The meeting will be attended by subject matter experts from the IT sector, NGOs and research institutes such as the Indian Institute of Science (IISc) and the International Institute of Information Technology Bangalore (IIITB). The idea is to make ICCC’s Integrated Grievance Management Redressal System (IGMRS) robust and efficient.

“The meeting will help us directly assess customer experience. Smart City will use insights from expert feedback for the future growth of the project. The feedback session will focus on applying best market practices in ICCC, One City One Portal and our mobile app to further improve citizens’ experience. We will discuss the features and usage of ICCC during the session and will collect the feedback from the experts,” said Vinayak Sugur, Chief Engineer BSCL.

Step lightly

The first on the list is the 500 meter long Dispensary Road in the Commercial Street area. The road between Dispensary Circle and Kamaraj Road Junction gets dark every night when there are no street lights. According to traders in the area, no street lighting on the route has been working for more than two weeks.

The center is expected to be an incident and emergency management solution for day-to-day operations. It will integrate, correlate and analyze data from multiple sources to create insights and a dynamic, geospatial, common business image to accelerate decision-making and improve response times.

“We are also incorporating a centralized surveillance system with video analytics to trigger alerts for abnormal events. The center will also process income and asset-related alerts and convert them into incidents.

These incidents will then be managed through standard operating procedures. ICCC will also ensure that the departments are connected to the citizen through various integrated applications. It will be a unique experience once it is operational. We plan to have it go live in a month,” Sugur added.

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